In the world of telecoms, offers often seem tempting: aggressive promotions, "free" months, bargain prices plastered all over the posters. But once you're a customer, the reality is very different. Behind these marketing strategies lies a system designed to maximize profits, to the detriment of your freedom and your wallet.

DISCOUNTS THAT ONLY LAST TO GET YOU TO SIGN UP

The practice is well known: you benefit from a reduced rate for a few months, then the price rises sharply. And if you don't react, you keep paying... too much.

But that's not all: some operators go even further. They automatically activate chargeable options, modify tariffs without any clear warning, and play on the complexity of their contracts so that the customer can't make sense of them.

INTENTIONALLY COMPLICATED CANCELLATIONS

Even more worrying: some operators refuse to accept cancellations by post or e-mail. They insist on a phone call, with a very specific aim: to get you to go through a retention service.

The aim? To hold you back at all costs. They make you wait, transfer you from one department to another... and when you finally get someone on the line, they suddenly offer you discounts, but only on condition that you re-sign for 12 or 24 months. If you say nothing, you pay full price. But if you threaten to leave, discounts magically appear.

It's a well-honed logic: customers who don't complain pay full price. Those who do complain get discounts. This is what we call, quite bluntly, treating customers like cash cows.

AT MAXICONNECT, WE DO EXACTLY THE OPPOSITE

✅ Fair prices, all year round
At MaxiConnect, we don't run "shock" promotions to trick you later. Our prices are stable and transparent. What you see is what you pay. No surprises, no sneaky price hikes.

✅ A clear and reasonable commitment
Yes, our subscriptions have an initial 6-month commitment, because that allows us to guarantee reliable service at a fair price. But after that? You can cancel whenever you like, with just one month's notice.

No need to call us to beg. No commercial blackmail. No promises conditional on re-engagement.

✅ Customer service that respects you
At MaxiConnect, all support is based in Switzerland, with people who listen, are close to you, and have no marketing scripts. If you want to cancel, you can do so in writing, simply and clearly. Because you're free, and because we prefer to keep our customers by the quality of our service, not by dubious methods.